Terms & Conditions

Calibre Claims is a trading style of Calibre Claims Services Limited, registered in England and Wales, company registration number 07441245. Our registered office is at Suite 3a, 96 Chorley New Road, Bolton, BL1 4DH, England. Calibre Claims Services Limited is authorised and regulated by the Financial Conduct Authority (Reg No. 836263). References to "we", "us", or "our" in these Terms refer to Calibre Claims Services Limited.

By using our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services. We reserve the right to update these Terms at any time. The current version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the updated Terms.

We provide claims management services in relation to housing disrepair. Specifically, we: • Assess whether you may have a valid housing disrepair claim • Manage your claim on your behalf, including instructing solicitors and other professionals • Liaise with your landlord and their representatives • Pursue compensation and/or repairs on your behalf We do not provide legal advice directly. Where legal services are required, we will refer your matter to a regulated solicitor. Our services are available to tenants of council properties, housing associations, and registered social landlords in England and Wales.

Our services are provided on a "no win, no fee" basis. This means: • You will not be charged any upfront fees • If your claim is unsuccessful, you will not owe us anything • If your claim is successful, our fee will be a percentage of the compensation you receive, as agreed in your client agreement The exact percentage and any applicable caps will be set out clearly in your individual client agreement before you commit to using our services. You should read this carefully before signing. Please note that "no win, no fee" relates to our claims management fee only. In some circumstances, other costs may arise — these will be explained to you fully before you proceed.

By engaging our services, you agree to: • Provide accurate, truthful, and complete information about your claim • Notify us promptly of any changes to your circumstances or contact details • Cooperate fully with us and any solicitors or experts we instruct on your behalf • Not instruct any other claims management company or solicitor in relation to the same matter without notifying us • Respond to our communications in a timely manner Providing false or misleading information may result in your claim being terminated and could expose you to legal liability.

You have the right to cancel your agreement with us within 14 days of signing your client agreement, without giving any reason and without incurring any charge. This is your statutory "cooling-off" period. To cancel, please contact us in writing at: Email: [email protected] Post: Calibre Claims Services, Suite 3a, 96 Chorley New Road, Bolton, BL1 4DH If you cancel after the 14-day cooling-off period, or after we have begun substantive work on your claim, we may be entitled to charge a reasonable fee for work already carried out. This will be set out in your client agreement.

Our success fee will be deducted from any compensation awarded to you. We will never ask you to pay our fee directly out of your own pocket — it is taken from the settlement amount before the balance is paid to you. Full details of our fee structure, including the percentage charged and any applicable caps, will be provided in your individual client agreement prior to engagement. We comply with the FCA's rules on charges for claims management services, including any applicable fee caps.

We will carry out our services with reasonable care and skill. However, we cannot guarantee the outcome of any claim. To the fullest extent permitted by law, we exclude liability for: • Any loss of anticipated compensation or savings • Any indirect or consequential loss arising from our services • Any loss arising from circumstances outside our reasonable control Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Our total liability to you in connection with our services shall not exceed the value of the fees paid or payable to us in connection with your claim.

We process your personal information in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018). For full details of how we collect, use, and protect your data, please read our Privacy Policy. By engaging our services, you consent to us processing your personal data as described in our Privacy Policy, including sharing it with solicitors, medical experts, and other professionals where necessary to pursue your claim.

All content on this website — including text, graphics, logos, and images — is owned by or licensed to Calibre Claims Services Limited and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent, except for personal, non-commercial use.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. You must not: • Use the website in any way that could damage, disable, or impair it • Attempt to gain unauthorised access to any part of the website or its related systems • Transmit any unsolicited or unauthorised advertising or promotional material • Use automated tools to scrape, crawl, or extract data from the website We reserve the right to suspend or terminate access to the website for any user who breaches these conditions.

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

If you are unhappy with our service, please refer to our Complaints Procedure, which is available on our website. We take all complaints seriously and aim to resolve them fairly and promptly. If you remain dissatisfied after exhausting our internal complaints process, you may refer your complaint to the Financial Ombudsman Service (FOS). Details are set out in our Complaints Procedure.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us: Email: [email protected] Tel: 0845 680 5745 Post: Calibre Claims Services, Suite 3a, 96 Chorley New Road, Bolton, BL1 4DH