The Process
How It Works
Making a housing disrepair claim can feel daunting — but it doesn't have to be. At Calibre Claims, we handle everything from start to finish. Here's exactly what happens when you come to us.
Free, no-obligation assessment
Tell Us Your Story
Complete our simple online form or call us directly. Tell us about the disrepair issues in your home — damp, mould, leaks, heating failures, structural damage — and how long your landlord has been aware of the problem. There is no cost and no obligation at this stage.
We accept claims against councils, housing associations, and private landlords across England and Wales.
Expert assessment at no cost
We Review Your Case
Our specialist team reviews the details of your claim. We assess the severity of the disrepair, the impact on your health and wellbeing, and whether your landlord has breached their legal duty of care. We will tell you honestly whether you have a strong case.
Most assessments are completed within 24–48 hours. We will contact you by phone or email with our findings.
Building the strongest possible case
We Gather Evidence
If we take on your claim, we get to work immediately. We help you gather photographic evidence, obtain medical records where relevant, and compile a full record of your correspondence with your landlord. We handle all the paperwork so you don't have to.
We may instruct independent surveyors and medical experts to strengthen your claim.
We do the fighting for you
We Pursue Your Landlord
We contact your landlord formally on your behalf, setting out the legal basis of your claim and demanding both repairs and compensation. In many cases, landlords settle without the need for court proceedings. If they refuse, we are fully prepared to take your case to court.
Throughout this process, you are kept fully informed. We never make decisions without your approval.
No win, no fee — guaranteed
You Receive Compensation
When your claim succeeds, you receive the compensation you are entitled to. This can include damages for the impact on your health, inconvenience, and any personal belongings damaged by the disrepair. Your landlord is also required to carry out the necessary repairs.
Our fee is only deducted from your compensation if we win. If we don't win, you pay nothing.
What to Expect
Typical Claim Timeline
Day 1
Free assessment completed
Week 1–2
Evidence gathered, claim submitted
Month 1–3
Landlord negotiations underway
Month 3–9
Compensation received
* Timelines are indicative. Complex cases or court proceedings may take longer.
Common Questions
Frequently Asked Questions
How long does a housing disrepair claim take?
Most claims are resolved within 3–9 months. The timeline depends on how quickly your landlord responds and whether the case goes to court. We will give you a realistic estimate once we have reviewed your case.
What is "no win, no fee"?
No win, no fee means you pay nothing upfront and nothing at all if your claim is unsuccessful. Our fee is a percentage of the compensation you receive, only if we win.
Can I claim if I still live in the property?
Yes. You do not need to have moved out to make a claim. In fact, claiming while still in the property can help ensure your landlord carries out the required repairs.
What if my landlord retaliates?
It is illegal for a landlord to evict or harass you for making a disrepair claim. If you experience any form of retaliation, we will take immediate action to protect you.
Do I need to have reported the disrepair to my landlord first?
In most cases, yes — your landlord must have been made aware of the issue and failed to act within a reasonable timeframe. However, contact us even if you are unsure, as there are exceptions.
What types of disrepair can I claim for?
Damp and mould, structural damage, leaks and water ingress, broken heating or hot water, pest infestations, electrical hazards, and more. If your home is unsafe or uninhabitable, we want to hear from you.
Ready to Start Your Claim?
Get a free, no-obligation assessment today. Our team will review your case and tell you exactly where you stand.