Privacy Policy

Calibre Claims is a trading style of Calibre Claims Services Limited, registered in England and Wales, company registration number 07441245. Our registered office is at Suite 3a, 96 Chorley New Road, Bolton, BL1 4DH, England. Calibre Claims Services Limited is authorised and regulated by the Financial Conduct Authority (Reg No. 836263). We are the data controller for the personal information you provide to us. If you have any questions about how we handle your data, please contact us at [email protected].

We collect personal information that you provide directly to us, including: • Your name, phone number, and email address • Your property address and postcode • Details about your tenancy and landlord • Information about the disrepair in your home • Health information where relevant to your claim • Correspondence and supporting evidence you share with us We may also collect technical information when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected through cookies and similar technologies.

We use your personal information to: • Assess and process your housing disrepair claim • Contact you about your claim and provide updates • Instruct solicitors, surveyors, and medical experts on your behalf where necessary • Comply with our legal and regulatory obligations • Improve our website and services • Send you relevant information about our services, where you have consented We do not use your information for automated decision-making or profiling.

We process your personal information on the following legal bases: • Contract: Processing is necessary to carry out the claims management services you have requested. • Legal obligation: We are required to process certain data to comply with FCA regulations and other legal requirements. • Legitimate interests: We may process data where it is in our legitimate business interests, provided this does not override your rights. • Consent: Where we rely on consent (for example, for marketing communications), you may withdraw it at any time. Where we process special category data (such as health information), we do so on the basis of your explicit consent or because it is necessary for the establishment, exercise, or defence of legal claims.

We may share your personal information with: • Solicitors and legal professionals instructed to handle your claim • Independent surveyors and medical experts • Our technology and software service providers • Regulatory bodies, including the FCA, where required by law • Courts and tribunals, where your claim proceeds to litigation We do not sell your personal information to third parties. Any third parties we share data with are required to handle it in accordance with data protection law.

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your claim and for a period of six years afterwards, in accordance with our legal and regulatory obligations. Where we have collected your data for marketing purposes and you have not become a client, we will retain your information for no longer than 12 months unless you have consented to longer retention.

Under UK data protection law, you have the following rights: • Right of access: You can request a copy of the personal information we hold about you. • Right to rectification: You can ask us to correct inaccurate or incomplete information. • Right to erasure: You can ask us to delete your personal information in certain circumstances. • Right to restrict processing: You can ask us to limit how we use your data. • Right to data portability: You can request your data in a structured, machine-readable format. • Right to object: You can object to our processing of your data in certain circumstances. • Rights related to automated decision-making: You have the right not to be subject to solely automated decisions that significantly affect you. To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies are small text files stored on your device. We use: • Essential cookies: Required for the website to function correctly. • Analytics cookies: Help us understand how visitors interact with our site (e.g. pages visited, time spent). These are only set with your consent. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. If we make significant changes, we will take reasonable steps to notify you — for example, by displaying a notice on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Email: [email protected] Post: Data Protection Officer, Calibre Claims Services, Suite 3a, 96 Chorley New Road, Bolton, BL1 4DH If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO): Website: ico.org.uk Telephone: 0303 123 1113